Check your spam folder. Sometimes the confirmation email can go to spam

Are you using Gmail? Check your ‘Promotions’ Tab

Check you spelt your email correctly - misspelled emails will stop your confirmation arriving.

Some email servers / hosts such as Hotmail and BT can block this type of email confirmation. If you use one of these accounts, we recommend completing the induction again and use a different email.

If you are still struggling, please use the chat function and we will help as fast as we can. Chat is only open during usual office hours